Category: IT Support

Providing IT support and solution to small and medium businesses. Servicing Edinburgh, Livingston, Fife and surrounding areas. Responsive, Flexible, Professional and friendly local support.

Protect Your Business During Staff Holidays

In this next summer security article, and with the summer holiday season upon us, we take a look at the various aspects of protecting your business when your staff are on holiday, offering practical advice and solutions to help you stay secure and efficient while staff are physically away.  Why Worry?  Holidays are essential for…
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Featured Article : Data and AI Strategies For SME Success

Following a recent AWS survey showing that data-driven SMBs who also adopt AI more quickly and make better use of it are financially outperforming their peers, we look at ways your business could do the same.  The Key Findings Of The Report  A recent study by S&P Market Intelligence, commissioned by Amazon Web Services (AWS),…
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Ex-Employees : Offboarding Checklist

Here we look at why organisations need to have an effective employee offboarding procedure in place and suggest a checklist for you that could form the basis of this procedure.  Why?  Members of organisations inevitably change over time for various reasons, perhaps to relocate to another job and move away, or they may be asked…
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Featured Article : New Windows Screenshot Feature Sparks Privacy Concerns

The new AI-powered Windows ‘Recall’ feature that takes 5-second screenshots to generate a searchable timeline of everything a user has interacted with has prompted security and privacy concerns.  What Is Recall?  The Recall feature for Windows (currently in preview status) is a new feature that’s exclusive to Microsoft’s forthcoming Copilot+ PCs. Recall takes snapshots of…
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Featured Article : Microsoft Asks Hundreds Of Employees In China To Re-Locate

It’s been reported in Chinese state media that Microsoft has asked at least 100 employees to consider relocating to other countries.  Why?  It’s been reported that Microsoft has asked hundreds of its China-based employees, particularly those involved in cloud computing and AI, to consider relocating to other countries. It’s thought that this decision was prompted…
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Featured Article : New Yahoo & Google Guidelines For Bulk Emails

With newly expanded Google and Yahoo guidelines for high-volume emailers coming into force from the 1st of February, we look at what needs to be done to comply.  Why? As Google says about the reason for the new guidelines: “we’ll require bulk senders to authenticate their emails, allow for easy unsubscription and stay under a reported…
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Featured Article : Amazon Launching ‘Q’ Chatbot

Following on from the launch of OpenAI’s ChatGPT, Google’s Bard (and Duet), Microsoft’s Copilot, and X’s Grok, now Amazon has announced that it will soon be launching its own ‘Q’ generative AI chatbot (for business).  Cue Q  Amazon has become the latest of the tech giants to announce the introduction of its own generative AI…
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Featured Article : UK Proceeds With iPhone ‘Batterygate’ Case

The so-called ‘Batterygate’ iPhone throttling case has been given the go-ahead by UK’s Competition Appeal Tribunal which could mean a near $1 billion (£853 million) damages payout to affected Apple customers.  What Is ‘Batterygate’?  Batterygate refers to a 2017 software update to iPhones by Apple that customers reported had slowed older iPhones down. It was…
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Featured Article : Safety Considerations Around ChatGPT Image Uploads

With one of ChatGPT’s latest features being the ability to upload images to help get answers to queries, here we look at why there have been security concerns about releasing the feature.  Update To ChatGPT  The new ‘Image input’ which will soon be generally available to Plus users on all platforms, has just been announced…
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Featured Article : Google’s Bard Now Manages Your Email

Google has announced that it is embedding its ‘Bard’ chatbot into its apps and services with the launch of ‘Bard Extensions’.  Bard  In a similar way to Microsoft’s Copilot, Google’s own ‘Duet’ (for Google Cloud users), and Salesforce’s Einstein Copilot, Google is giving users an embedded chatbot assistant that works across its apps to leverage…
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