Unit 2, Eliburn Office Park, Livingston, EH54 6GR
+441506668613

Co-Managed Helpdesk

IT Support for SMB

What do you get with our Co-Managed service?

If you have an internal IT team, whether it has a single member or more, Mear Technology can help tool up your team to make them more efficient and more resilient.  As one of our Co-managed customers you get the following:

INCREASED CAPACITY

Our team intergrate with your on-site team to expand their knowledge and resources, giving management the confidence that their infrastructure is backed up by a bigger team with more resources. Providing your business with absence cover or  for mittigating circumstances.

BRANDED HELPDESK

Integrating with your company brand and emails, our bespoke helpdesk/ticketing system will allow your existing staff the ability to track, prioritise and process user requests. Issues they do not have the skills or time to resolve can be escalated to our Team of experts.

REMOTE TOOLS

Our remote monitoring and management tools will be extended to internal staff to allow access to end user devices, enabling them to troubleshoot and resolve issues quicker by self diagnosing and self-healing.

ENCRYPTED DOCUMENTATION

A common issue with internal support is not having a central point to document IT set up and configuration. Staff leaving or falling ill, increase exposure to the business. Our service will include an encrypted documentation library.

GAPS IN YOUR IT SUPPORT?
Let us help fill them in. 

Book a FREE consultancy session with a member of our team. We can discuss the areas of concern and how we can help improve your support offering. 

Search for efficiencies and reductions

With Mear Technology working along side your business our team will learn about the business operations and look for efficiencies and automations and savings within the company. 

BROADBAND SUPPLY

An area we often find reductions in a business through the change of supplier.

TELEPHONE SYSTEM

Another area we can often help business save while increasing flexibility is through assessing their phone system.

AUTOMATION

Through our toolset we can automise fixes and setups to reduce staff involvement in getting equipment onboarded and staff working. 

EVERY MEMBER OF STAFF SUPPORTED

Our Co-managed IT helpdesk is not restricted to your in-house IT. Each and every staff member can engage with us to get support. Our expert technical support service working side by side with the entire organsiation.