Unit 2, Eliburn Office Park, Livingston, EH54 6GR
+441506668613

Remote Working

IT Support for SMB

Has your business embraced remote working?

Covid has forced business to adapt and adjust to a new working environment. The overwhelmeing message to stay at home. Having survived over a year working from home businesses will be reevaluating thier requirements for office space. Working from home will undoutbly be here to stay once the economy reopens and businesses are able to return to work.

Mear Technology plan to make working in the office the primary roll but have already changed company policies to allow greater flexibility with staff having the option to work from home. Read below how we achieve this.

Correct tools for the job

1) Ensure our customers can still reach the team.
Our VOIP phone systems allows staff to work as though they are in the office regardless where they are. Home or abroad our staff our there to help.

2) Fluid Systems. 
Our tools are primarily cloud applications ensuring that our helpdesk, file systems and finance systems are available to our workforce.

3) Adoption of USB-C
We removed all our staff desktops and provided them with USB-C laptops. USB-C allows a common inteface to hardware in the office. Single cable enables dual monitors, keyboards, mice and other peripherals available as a hotdesk. Another advantage is reduction in our Energy bills as machines are not left on in the office, making us greener.

4) Secure
To ensure security we adopted a range of systems to protect our clients data.
Laptop data encrypted
VPN for staff working remotly
Password policy
Modern policy controlled Antivirus
2FA first. All abilications and services use Two factor (multi factor authentication)

5) Webmeetings
Microsoft 365 has been essential to us and our customers. Teams has allowed us to maintain the office feel. Ensuring staff metal wellbeing, allow one-to-one chats as well as group chats to keep projects on track.

6) Visual Studios.
Our developers have not been forgotton. Microsoft Visual Studios and Bitbucket have ensured our developers have been able to work live in realtime on the same section of code.

Microsoft Teams

Team brought together via Teams
Chat, Webmeetings, Collaborate on files, Task lists.

Teams allows your company to stay productive. Keep moral up by allowing chat and stop staff feeling iscolated. 

Use the collboration tools to ensure projects run smoothly.

Use Teams to meet with clients add Microsoft FindTime to help find a suitable time to meet with clients.

Video conferencing

Make meetings more personal and increase your productivity by collaborating in real time.

Screen sharing

Keep everyone on the same page by sharing your screen so they can see the same content.

Custom backgrounds

Create the perfect virtual setting by choosing, uploading, or blurring your background.

Together mode

Digitally sit in a shared background, making it feel like you’re in the same room with everyone else.2

File Sharing

Co-author files in real time. Securely store, access, share, and collaborate on files from anywhere.

Apps and workflows

Streamline tasks and critical business processes by integrating apps and workflows.

Privacy and security

Meet regulatory, legal, and organizational needs with industry-leading compliance offerings.

Market Availability

Available in 53 languages and 181 markets. Connect across Windows, Mac, iOS, and Android.3

3CX Phone system

Having a good secure VOIP phone system is cheaper than traditional phone systems. Save the business money and increase flexibility.

Use a the Free IOS and Android to carry your desk phone in your pocket. Great for snow days or sick days or just enabling remote working.

Our VOIP system has allowed us to embrace the remote working while maintaining our premium customer service.

Hosted, Private cloud
or On-Premise

3CX has the flexibility to meet your companies needs.

Take our hosted options and 3CX Enterprise license to enable High availibility for a fault tollerent system.

Live chat from your website

Avoid administering and learning a separate live chat system.
One central hub for all staff / customer communication.
Includes Facebook & SMS messaging integration.
No costly monthly fees of a separate live chat software.

CRM Integration

3CX natively integrates with a wide varierty of CRM platforms.

Integrates with Microsft 365, sync status and contacts.

Web client

Manage your extension from the Free web client. 

Make and receive calls via the web browser. 

Microsoft 365

The majority of our customers are using Microsoft 365 (formaly Office 365)

Features available depend on you the package selected. Our Team can help guide you. Below are some of the reasons customers switch to Microsoft 365 with Mear Technology  

30-day rolling contracts

Take advantage of Microsoft’s Annual commitment price discount but with 30-day rolling contract.

Company drive anywhere

Migrate all your data to SharePoint and company files on any device anywhere in the world.

No more locked files

Gone are the days that an office file can only be opened by one user at a time. Office 365 allows users to collaberate on files simultanously in real time.

Versioning

Last 25 change saved and accessible. Recover/View/Compare the last 25 versions of office files with out the need of contacting support.

Speak to us! It will only take a minute

No hard sale or pushy sales people. Just a helpful team keen to steer you in the right direction. All our relationships started with a chat.

REQUEST A CALL BACK