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Case Study – Smart PA

IT Support for SMB

Smart PA

CLIENT BACKGROUND

Smart PA deliver world-class admin and business support. They offer a range of services including Telephone Answering/Call Handling, Executive PA services, marketing Services and business Support Services.

There operation has grown significantly over the last few years and their market reach as extended internationally.

BUSINESS CHALLENGE

Smart PA are heavily reliant on their phone system and started of life with a popular cloud based phone system. They experienced challenges with this system and the supplier was unable to offer much in the way of support as they lacked control over the system and were reliant on the manufacturer resolving. Despite having a substantial broadband connection (dedicated leased line) the exiting providers blamed the connection in a bid to take over connectivity.

Increased costs based on a per user platform meant as Smart PA staff base increased their was a significant cost increase.

Another key area is reporting. Smart PA provide reporting to customers on call processing. Call reporting was an additional charge and reports required a lot of adjusting taking up valuable staff time.

SERVICES SUPPLIED

  • Consultancy
  • Phone System – 3CX
  • Phones – Yealink
  • Bespoke Reporting – 3CX Tools
  • On-going Support

The Solution

3CX phone system on a privately hosted cloud. Migrating Smart PA to Mear Technology hosted 3CX Phone system removed all the issues smart PA had been experiencing due to phones not ringing and call quality issues. Removed cost associated with per user charge and optional extra charges such as IOS and android Apps. Producing a 54% saving on existing

We:

  • Completed handover and lock out of previous IT vendor.
  • Supplied and deployed Microsoft Office 365.
  • Migrated all email from Exchange on premise to Office 365.
  • Migrated all data from on site server shares to Office 365 while maintaining the traditional method of access data via a drive letter.
  • Supplied new desktop and laptop PC’s to all staff.
  • Retired the on-premise server.
  • Recycled old IT equipment. We reconditioned some equipment for staff purchasing all other equipment was disposed of via Reusing IT.
  • Provided user training on new services.

THE RESULTS

Mear Technology demonstrated significant savings over 3 year by migrating to the cloud. Mear Technology completed a migration of all staff to new equipment and services allowing all staff to work in or outside of the company. Due to our unique approach staff were able to continue working as they did previously in a familiar manner. They gained additional functions, such as improved collaboration, and no longer required a VPN to the office to securely access corporate files.

Mobile worker efficiency has improved, all personal documents/desktop/pictures now automatically replicate to OneDrive increasing user protection from both hardware and user failure.

Scottish Disability Sport (SDS) is delighted to work closely with Mear Technology Ltd to support our organisation’s IT needs. The staff at Mear have transformed our working practices and continue to offer bespoke support when issues arise.

Gavin Macleod, Chief Executive Officer, Scottish Disability Sport

SEE WHAT WE CAN DO FOR YOU

Mear Technology Ltd provide a range of services and are the first point of call for our customers ahead of any IT services/decisions.

Call us on 01506 668 613