Notice to Recruiters and Staffing Agencies
Mear Technology will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Agency must obtain advance written approval from Mear Technology to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening.
Mear Technology will not pay a fee to any Agency that does not have such agreement in place. Nor will we accept a claim of a candidate unless the Agency has entered in to a signed contract with Mear Technology.
Why work at Mear Technology
Mear Technology value our staff members we treat them as our family. You will be part of a close team who value you as an individual. We will assist your growth and support your development.
Our offices offer a bright clean and spacious work environment. It is all about work though, to help balance work and play we have a three-in-one games table (pool/air hockey/table tennis).
For fitness we have recently introduced a treadmill. Our team utilise this for a workout during breaks. For those wanting to venture outside for fresh air there are some lovely walks.
Job Vacancies! Browse our current available positions
Graduate IT Support Technician (Level 1)
Posted:9th June 2026
Job Details:
📍 Location: On-site | 💼 Type: Full-time | ⏳ Duration: 12-Month
💰 Salary: £25,000 – £29,999 (based on experience & progression)
Are you ready to launch your career in IT support?
Join a thriving Managed Service Provider (MSP) and become part of a skilled team that helps businesses stay connected, secure, and supported every day.
This is a hands-on, in-office based alongside our Helpdesk team – because we believe real learning happens when you're immersed in the action, supported by experienced professionals, and part of the team culture.
About Mear Technology
Mear Technology is a growing Managed IT Services provider delivering reliable, responsive, and secure technology solutions to businesses across the UK. We pride ourselves on excellent customer service and building long‑term relationships with our clients.
We are an honest, caring organisation looking for like‑minded individuals with a curious and empathetic approach to technology. As a small, close‑knit team, we do not pigeonhole people into a single role. Instead, we offer broad exposure across the services we provide, including IT support, networking, broadband, telecoms, security, and on‑site client work.
Based in Eliburn, Livingston, we work together in the office as a team. We believe learning, collaboration, and professional development are best achieved by working side‑by‑side and supporting one another.
The Role
We are looking for a Graduate IT Support Technician (Level 1) to join our team and begin their career in IT.
This role goes beyond traditional first‑line support. You will be encouraged to take ownership of issues from start to finish, with guidance and support from experienced engineers, allowing you to build confidence, technical skills, and real‑world understanding.
This position is offered as a 12‑month fixed‑term contract, with a strong intention to offer a permanent role to the right candidate, subject to performance and business requirements.
Key Responsibilities
- Provide first‑line IT support via phone, email, and ticketing system
- Take ownership of support issues from initial report through to resolution, with support from senior staff
- Troubleshoot hardware, software, and basic networking issues
- Assist with on‑site and off‑site deployments, including installations and upgrades
- Support the setup and deployment of laptops, desktops, and network equipment
- Gain exposure to networking, broadband, telecoms, and security solutions
- Assist senior engineers with project and installation work
- Support the preparation of quotations and hardware recommendations
- Maintain clear documentation and contribute to internal knowledge articles
- Deliver excellent customer service at all times
Our Approach to Learning
At Mear Technology, we believe the best way to learn is by seeing problems through from start to finish. We do not take issues away from Level 1 unnecessarily; instead, we encourage ownership while ensuring experienced team members are always available to provide guidance, mentoring, and support.
You will never be expected to work alone without help, and responsibilities will grow naturally as your skills and confidence develop.
What We’re Looking For
We are looking for a graduate who is:
- A strong team player who enjoys working collaboratively
- Empathetic and customer‑focused, understanding how IT issues affect people
- Professional, reliable, and demonstrates a strong work ethic
- Curious, proactive, and keen to learn
- Comfortable communicating with both technical and non‑technical users
Essential Requirements
- A degree in IT, Computing, Computer Science, or a related discipline (or equivalent experience)
- A genuine interest in technology and IT support
- Good communication and problem‑solving skills
- A valid UK driving licence (required for on‑site client visits)
What We Offer
- A 12‑month development opportunity
- Hands‑on experience across all aspects of an IT services business
- Exposure to real client environments, both on‑site and off‑site
- Close mentoring from experienced engineers
- Regular feedback and development reviews
- Strong potential for a permanent role for the right candidate
Ideal For
This role is ideal for graduates who want real responsibility, broad technical exposure, and the opportunity to grow within a supportive team while building a long‑term career in IT.
Additional information
Daily working hours: Monday to Friday, 37.5hrs per week 9:00 – 17:30
On-site role based with our Helpdesk team — not remote.
Benefits
- 28 days’ holiday
- Company Pension
- Discount on hardware and software purchases.
- Assistance in achieving certifications and qualifications.
- A fully funded training program to help you achieve your qualifications.
- PERKS for Works Perks is an unbeatable range of benefits, discounts and deals
- Exclusive discounts and rewards at over 30,000 brands
- Enjoy up to 44% off cinema tickets
- Save up to 15% off at 80+ high street retailers
- Earn “WOWPoints” as you shop, then spend them like cash
- Share deals and discounts with up to 10 of your friends and family
🌟 Sound Like You?
If you're passionate about tech, eager to learn, and looking for a long-term opportunity to grow in the IT industry, we’d love to hear from you.
Start your application Apply Here
Feel free to reach out if you have any further questions or need additional information! 😊
