• On-premises Exchange to Microsoft 365
• POP3/IMAP/SMTP to Microsoft 365
• Google Suite to Microsoft 365
• Microsoft 365 to Microsoft 365 (Separate out or merge Microsoft 365 tenancies after takeovers. mergers, or splitting of companies)
• Legacy Small Business Servers

Mear Technology help customers migrate to office 365 reducing the challenges and delivering solutions to organisations that have grown up in other environments. Are Technical team will be on hand to assist with the progress. One part of the migration is moving the business emails.

The following article is used to demonstrate the user embarking on the journey of moving to Microsoft 365 with Mear Technology. Mear Technology typically deploys the Migration software as part of our service.

Users only need to enter their primary email address, then click “Submit“

Now the setup will progress through a series of screens (it does not take long!)

The final screen confirms the user is set up and ready for the cutover date. The agent will remain running in the background until the cutover date is reached. Mear Technology will be able to see if the device has registered correctly.

When the cutover date arrives

Ensure staff leave their devices online and logged in (screens can be locked). The assistant will start up and do a scan to ensure that auto-discover issues have been addressed prior to beginning the switchover.

The assistant will then prompt the user they can proceed at a time suitable for them. This will automatically appear when it is ready to reconfigure Outlook.

Users, should close Outlook and then click “Set Up Outlook”. The Assistant will then create a new profile, set it as default and configure it to Office 365.
Important the original profile is untouched and it could be reverted at any time!

Once this is completed the user will be prompted to reopen Outlook. At this point they may need to authenticate but once this is done they can continue to work.

The assistant will then work away in the background migrating any settings from the old mailbox to the new profile. The user can carry on working while this is happening. The length of this process will vary depending on how much data is in outlook, the speed of the machine, and the internet connection.

Once this is all completed the user will see this. At this stage, the assistant has completed.

The post Migrating to Microsoft Office 365 user experience appeared first on Mear Technology.

Outlook has a built in feature which allows users to send mail acting as another user, shared mailbox, or group. This quick guide will introduce the feature, how you can enable it in your outlook and how you can start using it.

What it is

The “Send as” feature does exactly what you think it does – allow you to send mail as another user! This means that you can send mail from any account you have access to without having to sign in or out and switch accounts, you can switch who you send as in just a couple of clicks.

How to enable it

Enabling the feature is simple, so here’s how:

1. Go to your desktop outlook and press “new mail”. You’ll have a new window open with a blank email, and you should see this ribbon along the top:

If you don’t see this ribbon and instead see a smaller version, simply click the arrow at the right of the ribbon and change it to “Classic ribbon”. You should now see the above.

2. Navigate over to the “Options” panel along the top. You should see the following:

3. Simply click “From” and you’re done. You should notice it appears as an option on the screen.

Start using it!

Now that we have it enabled, you can start using it right away. First however, you need to have another account that you can send from. This can be a group or shared mailbox that you have “send as” permission for (check with your admin if you are unsure what your permissions are), another user you’re signed into outlook with on the same profile. You’ll need to add them in first however, but this is simple.

Click “From” and you’ll see that drop-down menu, then click “Other email address”

In my example, I’m adding our helpdesk in. I already have access, so in my case I can just press “OK” and it will add.

As you can see, I’m now sending mail as helpdesk and it’s been saved to that menu. I can switch back to my own email just clicking it, and can delete added addresses by pressing the “X”

And that’s it! You’re all done and can start sending mail using the “Send As” feature.

The post Using Outlook’s ‘Send As’ feature appeared first on Mear Technology.

This issue prevents users from getting the same experience as their colleagues. While there are a few reasons why users can not synchronise their company Sharpoint via OneDrive, we will discuss one particular reason here assuming you have completed general troubleshooting such as ensuring the user has permission to access the Sharepoint Document Library.

This issue is typically caused by a user’s action. When they open SharePoint in the web interface they sometimes click “Add shortcut to My Files” this creates a shortcut link in the user’s OneDrive but also breaks the synchronisation.

Symptoms

One Drive is synced and the user has access to their own Documents in OneDrive but does not see the One Drive Sharepoint Icon or does not see some Folders within this.

Fix

This is identifiable with this icon to resolve the syncing feature simply delete this shortcut by clicking “Remove” either by selecting the link and using the icon at the top of the page (A) or selecting the in-line with the shortcuts you want to remove. Removing the shortcut does not delete the data

For Administrators
How to Disable “Add shortcut to My Files” for your company

If you have SharePoint admin access you can disable this feature for all your users. If you are a Mear Technology Support customer you can simply contact our helpdesk and we will action this for you.

The post Company Sharepoints not Syncing via OneDrive appeared first on Mear Technology.

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