All our customers enjoy the opportunity to win £100 (or $100 for our US customers) of Amazon vouchers for simply telling us how we are doing. After a customers support ticket is closed they receive an email asking them to rate our service via a short survey.
This year we teamed up with our friends at Scoffable – Order Takeaway Online to give each of 2 runners up a £10.00 discount voucher, these will be sent out in the post in the next couple of days.
The winning support tickets are:
First Prize: £100 Amazon Voucher – Ticket 52752
Runner up prize: Scoffable £10.00 voucher – Tickets 48125, 52721
We decided not to name the winners individually but we will contact each of the winners directly. However you can search your emails for Ref:[] replacing the 0000 with the ticket number above if you can’t wait to find out if you’re a winner.
For those who did not win this time, the more times you rate our service the higher the chance you will win next year. It could help with your Christmas presents….
How we picked the winners
We only store the ticket numbers and the rating our customers provide, there are no names or companies in this database. The list of ticket numbers were printed out and stuck in a hat. We then selected a ticket at Random.
What did we learn
- “Are you happy with your experience with us?” 100% Said they were Happy
- “Please rate the OVERALL quality of service you received” our average rating out of a 10 point rating, is 9.29
- “Helpfulness of the support staff” our average rating out of a 5 point rating, is 4.94
- “Attitude of the support staff” our average rating out of a 5 point rating, is 5
- “Technical expertise of support staff” our average rating out of a 5 point rating, is 4.70
- “Speed of response” our average rating out of a 5 point rating, is 5
- “Speed of resolutions” our average rating out of a 5 point rating, is 4.82
- 69.3% of tickets were answered resolved under 30 min
- 12.3% of tickets were answered resolved under 1 hour
- 14.9% of tickets were answered resolved under 4 hours
- Leaving 3.5% falling into other categories
Some of the comments received
|very good service and friendly staff.|
|Amazing – Alastair is a genius! Thank you so much for your help, massively appreciated. 🙂|
|Collaboration resulted in emails arriving now 🙂|
|Resolved my issue with my email instantly.|