All our customers enjoy the opportunity to win £100 (or $100 for our US customers) of Amazon vouchers for simply telling us how we are doing. After a customers support ticket is closed they receive an email asking them to rate our service via a short survey.
This year we teamed up with our friends at Scoffable – Order Takeaway Online to give each of 2 runners up a £10.00 discount voucher, these will be sent out in the post in the next couple of days.
The winning support tickets are:
First Prize: £100 Amazon Voucher – Ticket 17473
Runner up prize: Scoffable £10.00 voucher – Tickets 18939 , 17050
We decided not to name the winners individually but we will contact each of the winners directly. However you can search your emails for Ref:[] replacing the 0000 with the ticket number above if you can’t wait to find out if you’re a winner.
For those who did not win this time, the more times you rate our service the higher the chance you will win next year. It could help with your christmas presents….
How we picked the winners
We only store the ticket numbers and the rating our customers provide, there are no names or companies in this database. The list of ticket numbers were printed out and stuck in a hat. We then invited West Lothian Chamber of Commerce to draw the winner and one of the Directors at Scoffable, to draw our runners up. We then asked him to select 2 more tickets to each receive a Scoffable Voucher worth £10.00.
What did we learn
- “How satisfied are you with the OVERALL quality of the service you received” our average rating out of a 5 point rating is 4.9
- “Were you satisfied with the speed we started dealing with your problem” our average rating out of a 5 point rating is 4.7
- 86% of tickets were answered resolved first time
Some of the comments received
|Technician understood the problem and quickly resolved it.|
|As always, top-notch service from Stephen and team 🙂
|I could not be happier with Mear Technology’s service – they are approachable, efficient, helpful, understanding, patient, knowledgeable and friendly. I would highly recommend them to anyone. They even have pretty good banter!|
|Ratings of 5 across the board but that is no surprise. You guys always work at that level!|