Support Services

Mear Technology IT Support Packages

Mear Technology offer a range of IT support contracts that suit most small business needs. These packages start from £40 per month for a reactive support contract.
Mear Technology support packages come in four flavours shown below.

  • Green support

    is the entry level package.
    It provides customers with:

  • 90 Day rolling contract
  • SLA (Service Level Agreement)
  • Proactive monitoring of core servers*
  • 2 inclusive Support Units per month
  • From £40 per month†
  • Signup Now!
  • Amber support

    is better suited to companies with at least one server.
    It provides customers with:

  • 90 Day rolling contract
  • SLA (Service Level Agreement)
  • Proactive monitoring of core servers
  • 2 inclusive Support Units per month
  • Proactive maintenance of core servers*.
  • Proactive maintenance of core network*.
  • Inclusive Reactive support for core network and core services**.
  • From £115 per month†
  • Signup Now!
  • Blue Support

    is designed for customers that don't wish to have variable support charges.
    It provides customers with:

  • 90 Day rolling contract
  • SLA (Service Level Agreement)
  • Proactive monitoring of core servers*
  • Proactive monitoring of core network*
  • Proactive maintenance of core servers*.
  • Inclusive Reactive support for core network and core services*.
  • Inclusive Remote Desktop support **
  • From £285 per month†
  • Signup Now!
  • Ad-hoc

    is designed for customer without an existing support contract, or for those clients without the need for SLA.
    It provides customers with:

  • Support either on-site or Remote charged at our hourly rate of £75 per hour.
  • How it works! An engineer will spend the first hour trying to resolve the issue. After an hour the engineer will agree a maximum charge to complete the required work. This will be in addition to the initial hour's charge.

  • Signup Now!

Monitoring: Monitoring is only available where we can setup email notifications or where our Remote Monitoring and Management software can detect a fault.

†Examples of IT support contracts are based on supporting 1 server and 10 Pc's
* Core servers and networking are servers and networking hardware identified as critical to the clients operations. Servers will be identified and documented in the clients support agreement.
** Inclusive support will be detailed in the support proposal provided to the client. Any non-inclusive support will be paid against support units that can be purchased at any time.

Calculate how much we could save you...

IT outsourcing savings calculator

Cost of Employment

With an average cost of employing an internal IT Technician of £28,823.78, outsourcing your IT support role(s) can save your business a considerable amount of time and money.

The above employment cost is based on the following:
Annual Salary of £25,000
+ Employer NIC £2,032.80
+ Pension £810.98
+ Management Admin Costs £500.00
+ Mobile contract £480.00

Source: CW Jobs
Source: iCalculator

ADDRESS

  • The Alba Centre,
    The Alba Campus,
    Livingston,
    West Lothian, EH54 7EG
    Company Number: SC404950