All our customers enjoy the opportunity to win £100 (or $100 for our US customers) of Amazon vouchers for simply telling us how we are doing. After a customers support ticket is closed they receive an email asking them to rate our service via a short survey.
This year we teamed up with our friends at Scoffable – Order Takeaway Online to give each of 5 runners up a £10.00 discount voucher, these will be sent out in the post in the next couple of days.
The winning support tickets are:
First Prize: £100 Amazon Voucher – Ticket 13631
Runner up prize: Scoffable £10.00 voucher – Tickets 11406 , 13474, 14416, 12721, 12009
We decided not to name the winners individually but we will contact each of the winners directly. However you can search your emails for Ref:[] replacing the 0000 with the ticket number above if you can’t wait to find out if you’re a winner.
For those who did not win this time, the more times you rate our service the higher the chance you will win next year. It could help with your christmas presents….
How we picked the winners
We only store the ticket numbers and the rating our customers provide, there are no names or companies in this database. The list of ticket numbers were printed out and stuck in a hat. We then invited one of the Directors at Scoffable, to draw our winner. We then asked him to select 5 more tickets to each receive a Scoffable Voucher worth £10.00.
What did we learn
We launched this competition on the 27th November 2015 and have had 80 survey replies out of 2292 closed tickets.
- “How satisfied are you with the OVERALL quality of the service you received” our average rating out of a 5 point rating is 4.9
- “Were you satisifed with the speed we started dealing with your problem” our average rating out of a 5 point rating is 4.9
Some of the comments received
|A great service as normal||It’s all good!|
|Always very helpful, thank you||Kept updated as issue was resolved.|
|Awesome! 🙂||Our problem today was down to Microsoft, so all proper channels followed through from Mears until Microsoft rectified their end.|
|Excellent||problem was solved internally, but email from Stephen at Mear came a minute later with the same solution. Very speedy service!|
|Excellent service. If only you did all our IT… 🙂||Really appreciate all dealings with Mear. They always respond ASAP and are happy to help with any questions|
|Fast service, can usually deal with any issues very fast||Request was dealt with in no time at all. Fantastic. Many thanks.|
|First class service – thanks||Thank you for your help|
|Great Service as always||The fix and response are really quick. Thank you.|
|I am very happy with the help and service I have received.||The service at Mear Technology is fantastic, with string technical expertise and strong relationship with us as a client. The speed and skill with which problems are solved is great. Many thanks.|
|I think you just have to keep doing what you do – for me you are the IT department , I expect fast efficient but most of all knowledgeable support – in my experience thats what we are getting so thanks !SB||Well done for getting me back online again, great service, very satisfied|