3CX PRO and Freshdesk CRM Integration

3cx delivered as promised adding more application integrations to 3CX V15. One of these is the new Freshdesk CRM Integration which is available as of now!

With this plugin, users can integrate 3CX PRO with Freshdesk CRM and achieve the following benefits:

  • Click to Call – Launch calls straight from Freshdesk via 3CX
  • Call Pop-ups – The customer record is brought up to you automatically during a call
  • Call Journals – Calls are logged as call records in the CRM
  • Create a new contact automatically when a call is received from an unknown number

To find out how easily you can achieve this integration please read the guide.
The 3CX Plugins are available from within the Management Console under the Updates tab.

3CX also integrates with other CRM systems which can be found here. If your CRM is not in the list you can develop your own plugin, more informationhere. If you do not have development resources to create your own plugin, then you can fill in the 3CX CRM Integration Suggestion Form and the integration will be considered by 3CX.

Source: linked in post by Paul Clark @ 3cx

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